Frequently Asked Questions

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In this section you will find an overview of the questions most frequently asked by guests about myroom24. If you have any questions that are not explained below, please contact our customer support. We are here for you 24/7.

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Login & Register

Search & Find

Payment & Invoice

Booking & Cancellation

General Questions

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Frequently Asked Questions

How can we help?

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Is it possible to register by post?

What advantages do I have with myroom24?

What are the payment methods?

Is there a security fee or deposit?

Are there any units with a kitchen?

Can I see the room beforehand?

How do I book a room?

Is there a laundry service?

Is the room cleaned?

Are pets allowed?

Does the price include parking, breakfast and on-site gym/spa?

Can I use the WiFi for free?

Can I get extra housekeeping?

How do I receive my mail and packages?

Can I extend if I only booked 1 month?

How do I pay for the following months?

Login & Register

How can I create an account?

How can I register?

How can I change my password?

How can I verify myself as a guest?

I forgot my password?

Search & Find

How do I search for accommodation?

How do I use the search filters?

What search filters are there?

What does booking request & instant booking mean?

You didn't find any accommodation?

Payment & Invoice

Can I pay by bank transfer & cash?

Can I pay monthly?

What is the security fee for?

When will I get the security fee back?

How do I get my invoice?

Booking & Cancellation

As a company, can I book accommodation for an employee?

Can I cancel before arrival?

Can I change the date of my arrival

Can I arrive a few days later?

How do I pay for the following months?

General Questions

Can the property cancel my booking?

Can I have visitors?

Where do I dispose of my garbage?

Do I have to pay the radio license fee?

Can someone else check in for me?

Can I add another person to my booking?

The property cannot find your reservation

Can I change my billing address afterwards?

How can I delete my profile?

What can I do if there are technical problems?

How long can I book?

Can I book extras via myroom24?

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