Privacy policy

1. general

We proceed with all procedures of data processing (esp. collection, processing and transmission) in accordance with the applicable legal regulations. The following statement gives you an overview of what kind of data is collected, how your data is used and passed on, what security measures we take to protect your data and how you can obtain information about the information given to us.

2. collection and storage of personal data

Personal data is individual information about personal or factual circumstances of a specific or identifiable natural or legal person, such as their name, address, telephone number, date of birth, bank details or IP address.When using this website, the following data is logged, with storage exclusively for internal system-related and statistical purposes:

  • Name of the pages accessed, the browser used, the operating system and the requesting domain and time of access
  • search engines used
  • Names of downloaded files
  • Your IP address
  • location data

For bookings, the information is shared with the payment service provider. For withdrawals, the private data of a person is required for legitimation with a withdrawal account.

To claim and use we need your registration. Thereby all data are requested, which we need for the execution and completion of accommodation mediations as well as our community and concierge service and our move-in service: Your full name or your full company name including the person of the authorized representative(s).

  • your e-mail address

  • Gender, if applicable

  • Your address (billing address if different)

  • Your telephone number

  • In addition, you must select a user name and a password. Both allow you to easily log in again without having to re-enter all your data.

We use your data to enable the accommodation service as well as our other services. We store the data you enter for further requests as long as you maintain your registration with You have the right to retrieve, correct as well as delete your registration data at any time. We will delete your registration with us if deletion is required by law, but no later than two years after the execution of your last booking. This privacy policy also applies to the responsible party for payment services (hereinafter referred to as payment service provider) which you use for the use of the booked accommodation as well as other services, in the context of which we inform you, for example, by means of newsletters or about special offers via Whatsapp messenger. By providing your mobile number, you expressly agree that we may contact you via Whatsapp. is not responsible for the use and application of your data by Whatsapp and has no influence on Whatsapp. You indemnify from any damages or disadvantages that you may suffer as a result of the unauthorized disclosure of data by Whatsapp. This also applies should decide to use another messenger service. If you are no longer interested in this type of contact via Whatsapp or by means of another messenger service, you can inform us of this at any time by telephone, e-mail or other means and thus revoke your consent. When using the payment services, you provide your data, including personal data, to our used payment service providers Stripe and Paypal: When you use the Payment Services, the Payment Service Provider requires certain financial information (for example, information about your bank account or credit cards) to process payments and to comply with applicable law. The Payment Service Provider may collect identity verification data (such as a photo of a government-issued identification card, passport, ID card, or driver’s license, if permitted by law) or other authentication data, such as your date of birth, address, email address, phone number, and other information to verify your identity, provide you with the Payment Services, and comply with applicable law.